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Orders

WhatsApp Catalog Order Management​

This guide provides instructions on managing orders received from WhatsApp Bot users through the product catalog. The order management interface is divided into three sections: New, On-going, and Completed.

New Orders​

New orders received from users will be listed under the New tab. Each order displays the following information:

Docusaurus New Order

  • Id: Unique order identifier
  • Name/Number: User's name and phone number
  • Status: Current status of the order (e.g., Pending)
  • Status: Payment status (e.g., Unpaid)
  • Total: Total amount of the order
  • Created At: Date and time when the order was placed

To edit or update a new order, click the Edit Order button next to the respective order.

On-going Orders​

Orders that are currently being processed will be listed under the On-going tab. The information displayed for each order is similar to the New section, but the Status column will reflect the order's current processing stage (e.g., Processing).

Docusaurus On-going

To edit or update an on-going order, click the Edit Order button next to the respective order.

Completed Orders​

Orders that have been processed and completed will be listed under the Completed tab. The information displayed for each order is similar to the New and On-going sections, but the "Status" column will reflect the order's completion status (e.g., Completed).

Docusaurus Completed

To edit or update a completed order, click the Edit Order button next to the respective order.

Flow Trigger​

When a new order is received from the product catalog, it triggers the corresponding flow for order processing.